Refunds, deposits, and cancelled visits

Eligibility

A refund depends on whether a visit has happened and whether drawings have been started. An enquiry that has not been confirmed, and has not been paid, has nothing to refund.

Timeframe

Write to hello@keenharvest.click or call (02-375-1198) as soon as you need to cancel or move a day. The notice period is counted in Bangkok working days, Tuesday to Saturday, excluding Thai public holidays.

Full refund

The deposit is refunded in full if you cancel at least seven days before the first visit and we have not yet travelled to the shop. A buying evening is refunded in full if you cancel at least three days before the hour and no notes have been prepared from your papers.

Partial refund

If you cancel a reading inside seven days of the first visit, and the visit has not started, the deposit is kept and any remainder already paid is returned. If the first visit has started, you pay for the visits already made and for studio time already spent. The unused remainder of a larger quote is not charged, or is returned if you had paid ahead.

Non-refundable items

Bound copies already drawn, and the paper and binding for those copies, are not refunded. A visit we completed is not refunded because the quantities were uncomfortable to read. Travel outside Bangkok that was written into the quote and already undertaken is not refunded.

Process

Email hello@keenharvest.click with the shop name, the confirmation date, and whether you want a cancellation or a new day. We reply with the amount and the reason, in writing, before any transfer.

Processing time and method

Approved refunds are paid by bank transfer to the account that paid the invoice, within fourteen days of our written confirmation. We do not refund in cash at the desk.

Rescheduling

You may move a visit once, without a fee, if you tell us at least two days ahead and the new day is within six weeks. A second move, or a move with less notice, is treated as a cancellation of that visit under the partial rules above, and a new day can still be quoted.

No-shows

If we arrive and the shop is closed or nobody can open the back room, that visit is treated as used. We will offer one replacement day. If the second arrangement also fails without notice, the portion of the fee for those visits is kept and the rest of the file can be closed.

Work already started

Once a count has begun, the deposit stands against that labour. You may stop the file after the first visit and take the notes gathered so far. You will not be charged for a second visit or a sitting that you have cancelled in time.

Materials

We buy paper, board, and binding for the copies named in the quote. Those materials are ordered after the first visit. If you cancel after they have been prepared, their cost stays with the file and is listed in the refund note. We do not buy goods for resale, and we do not hold your stock.

Contact

Refund requests go to hello@keenharvest.click or (02-375-1198), at 31/5 Seri Thai Road, Khlong Kum, Bueng Kum, Bangkok 10240.